Customer Service
Charter
Our Responsibilities
We make a commitment to:
• provide excellent services to meet your specific needs and expectations
• provide a professional team who are responsive to your requests and provide specialist advice and prompt responses to your enquiries, comments and complaints
• treat you in a courteous and professional manner
• provide accurate and current event information to help you make informed decisions
• never discriminate against any person seeking our assistance to enquire about or purchase our products or services
• support people who have disabilities, to obtain our products and services without disadvantage
• welcome suggestions to improve our service delivery
• respect your privacy at all times.
The Integral XP Events team is committed to providing excellent service and event experiences for all of our customers. The customer service approach ‘Immersive, Creative, Experience’ is underpinned by our four core values: respect, integrity, collaboration and excellence. Our commitment to you and how you can help us achieve excellent customer service is outlined below.
Your Responsibilities
To help us to continue to provide a high-quality service we request that you:
• treat our staff with courtesy and respect
• provide us with information that will enable us to understand your needs
• comply with our policies, as applicable to your interaction with us
• make suggestions that will help us improve our delivery of products and services we offer
• pay for products and services we have provided you within the terms and conditions of the approved contract or agreement.